With more than 2.5 million individual users and 35,000 corporate customers, ACT! by Sage is the number one selling contact and customer management solution worldwide.

Introducing Act!

The ACT! Product Family offers a range of solutions geared to individuals, small businesses, and corporate workgroups or teams to assist in increasing individual productivity, improving sales performance, and providing key insight into all customer interactions. Sage offers flexible deployment options including Windows, Web-based, and mobile access solutions to provide timely access to critical contact and customer information. ACT! is renowned for exceptional end-user adoption, low overall total cost of ownership (TCO), and high return on investment (ROI) for both individuals and organizations.

In today’s competitive business arena, it’s essential that every part of your business is as effective as it can be. Contact and Customer management embraces the very core of your business – your customers and how you deal with them. Throughout the course of a typical day, you and your colleagues communicate with a number of business associates, and establishing, building and managing those relationships are vital to your business. Dealing with prospects and customer queries effectively, maintaining accurate contact records, implementing a proven sales process system, planning and managing communications are all part of good customer management.

ACT! connects your people, processes and technology to deliver the highest levels of customer service to your customers. It involves a variety of activities, including the ability to:

• Manage all the details related to your contacts, such as address, phone numbers, e-mail, websites, notes, correspondence, documents, to-do items and activities in one place
• Quick account signup
• Communicate and effectively follow up with your contacts by telephone, mail and e-mail to grow business relationships
• Schedule appointments and to-do items to prioritise your work
• Maintain accurate records of all your interactions with contacts and generate reports for reviewing activities to get a single view of your business
• Forecast and track sales opportunities to improve results
• Take critical information on the go via a PDA or on the Web.
• It manages you by managing your diary and tasks, and reminds you when to do what.
• It manages your contacts by storing them in one place and tracking all documents, emails and phone calls for both you and your colleagues.
• It manages your business by monitoring sales opportunities and produces pipeline and forecasting reports. Making Customer Relationships your Business

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