We guarantee a 24 hour response on all PC's and a 4 hour response on servers for support contract customers. We guarantee a reliable, professional service based on almost 50 years of industry experience..

Total Care Support Contracts?

We offer a free network health check with our support contracts so we can identify possible ways to improve your IT systems and make suggestions based on the review.

Support contracts with Active Office operate on a voucher system, with a voucher being equivelent to 15 minutes support time. Regardless of whether we are resolving your problem over the telephone or on-site, your vouchers are still 15 minutes - unlike many of our competitors. Your vouchers can be used against any of our areas of expertise for support, training or new equipment installtion.

You can buy a block of vouchers which can be used to pay for Active Office Total Care Support. They are cheaper than Pay As You Go and we guarantee a 24 hour response.

Advantages:
Agreed Annual Cost, Free call out, Free network health check , Buy what you need, Save money buying vouchers in bulk.

Total Care Support Support Pay As You Go

Pay for support as and when you need it.

Advantages:
Flexibility if your support needs are low.

What is covered?

We cover any device on any system, including laptops and PDA's for the following:

• Hardware Configuration (PCs & Servers)
• Software Installation (PCs & Servers)
• Accounting Software - Pegasus & Sage
• Systems Administration
• Virus detection & removal
• Spyware / Adware detection & removal
• Communications
• Networking
• Remote working
• Website design
• Website CMS development & integration
• Intranet & Application development.
• Photocopier and Fax installation
• Photocopier and Fax maintenance
• Network copier/ printer/ scanner integration

Flexible Cover to match your needs

Active Office Total Care Support is flexible - cover can be a combination of Scheduled and Emergency Visits, visits can be used for Staff Training or for adding new systems to your network.

How do I choose the best option for me?

If you would like more information on the different support options, or help choosing the best option for your needs, please contact us